HapGen Education and its affiliates ("HapGen Education") are committed to protecting the privacy of all individuals who:
To make this policy easier to read, we call the Website, the Applications, the Platforms, and the Shop together the "Services". When we talk about “Personal Information”, we mean information relating to you or other identifiable individuals.
It is HapGen Education’s policy to respect your privacy and the privacy of all users of the Services. This Privacy Policy has been established to help you understand our commitment to protecting your privacy and personal data, and the steps we take to ensure it. By visiting and/or using any of the Services, you agree to be bound by the terms of the present Privacy Policy (the “Privacy Policy”). Where the present Privacy Policy refers to HapGen Education, it may refer to the Services or to HapGen Education, depending on the context.
HapGen Education reserves the right, at any time, to modify or replace the Privacy Policy. Please check the Privacy Policy periodically for changes, though we will also notify you via email or other direct electronic communication method of any changes that, in our sole discretion, materially impact your use of the Services or the treatment of your Personal Information. Your use of the Services following the posting of any changes to the Privacy Policy constitutes acceptance of those changes.
HapGen Education’s Privacy Policy forms part of its wider terms of service. If you are a visitor to the Website or if you are a HapGen Education user, these terms of service are available at https://www.hapgeneducation.com/terms. Additional terms may apply to other Services purchased. To make this policy easier to read, any applicable HapGen Education terms of service are referred to as the “Terms”. Both the Terms and the Privacy Policy apply to your use of the Services.
We collect Personal Information (such as registration and account information) from our customers and users of the Services for our own purposes, such as to provide and administer the Services (HapGen Education Data”). We’re the data controller in respect of this information.
We also process Personal Information on behalf of our customers as their data processor, such as content generated, requested or published via the Platforms in accordance with the instructions our customers give us through the Services (including, for example, the information our customers monitor or collect from social media sites like Facebook through the Services) (“Customer Content”). Our customers control how their Customer Content is collected and used by them. In legal terms this means that our customers are the data controller of their Customer Content. Accordingly, we only use Customer Content to provide the Services to our customers in accordance with the lawful instructions they give us through the Services.
This Privacy Policy describes how and when HapGen Education collects, uses and shares HapGen Education Data when you use the Services. HapGen Education receives your information through our Website, Platforms and Applications.
Whilst most of this Privacy Policy relates to HapGen Education Data, we also provide some information about how our customers choose to collect and use Customer Content through the Services.
HapGen Education takes your privacy seriously. We know you trust us to help with your homework and we want you to know that you can trust us with your personal information.
When you first register for a HapGen Education account, and when you use the Services, we collect some Personal Information about you such as:
HapGen Education also automatically collects and receives certain information from your computer or mobile device, including the activities you perform on our Website, the Platforms, and the Applications, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies (see “Cookies and Related Technologies” below). For example, each time you visit the Website or otherwise use the Services, we automatically collect your IP address, browser and device type, access times, the web page from which you came, the regions from which you navigate the web page, and the web page(s) you access (as applicable).
HapGen Education allows you to sign up and/or log into HapGen Education using your Facebook account or Google account or email. If you sign up using Facebook or Google, or otherwise link your Facebook or Google and HapGen Education accounts, Facebook or Google will ask your permission to share certain personal information from your Facebook or Google account with HapGen Education. This may include your first name, last name, email address, gender, general location, a link to your Facebook profile, your time zone, birthday, profile picture, your "likes" and your list of friends. If you choose to grant Facebook that permission, it will share that information with HapGen Education on an ongoing basis and we will treat information we receive from Facebook the same as if you provided that information directly to HapGen Education. You can control the information that we receive from Facebook using the privacy settings in your Facebook account and similarly in google account.
HapGen Education uses HapGen Education Data for the following general purposes:
We also use non-identifiable information gathered for statistical purposes to keep track of the number of visits to the Services with a view to introducing improvements and improving usability of the Services. We may share this type of statistical data so that our partners also understand how often people use the Services, so that they, too, may provide you with an optimal experience.
By using any of the Services, or submitting or collecting any Personal Information via the Services, you consent to the collection, transfer, storage disclosure, and use of your Personal Information in the manner set out in this Privacy Policy. If you do not consent to the use of your Personal Information in these ways, please stop using the Services.
HapGen Education uses tracking technology (“cookies”) on the Website, in the Applications, and in the Platforms, including mobile application identifiers and a unique HapGen Education user ID to help us recognize you across different Services, to monitor usage and web traffic routing for the Services, and to customize and improve the Services. By visiting the Website or using the Services you agree to the use of cookies in your browser and HTML-based emails. Cookies are small text files placed on your device when you visit a web site, in order to track use of the site and to improve your user experience.
The Services use “session cookies”, which improve your user experience by storing certain information from your current visit on your device, such as log-in information. These enable us to remember your log-in session so you can move easily within the Website or the other Services. Without these session cookies, we wouldn’t be able to provide the Services to you. Other examples of our use of session cookies include to track the number of visits by a particular visitor to a page.
Partners who help us serve advertising on and off the Website and analytics companies may also put cookies on your device. We use several third-party vendors to help deliver ads for relevant HapGen Education products and services to you when you visit certain pages on our Website and then visit certain third-party sites. We may share with third-party ad partners a cryptographic hash of a common account identifier (such as a User ID), to help us measure and tailor ads and services provided to you. Below is information about one such vendor. Please note that this Privacy Policy covers only our use of cookies and does not include use of cookies by any third parties.
i) Google Analytics
HapGen Education uses a specific cookie in order to facilitate the use of Google Universal Analytics for users logged-in to the Applications or the Platforms (“Logged-In User). If you are a Logged-In User, HapGen Education may use your HapGen Education User ID in combination with Google Universal Analytics and Google Analytics to track and analyze the pages of the Services you visit. We do this only to better understand how you use the Website and the other Services, with a view to offering improvements for all HapGen Education users; and to tailor our business and marketing activities accordingly, both generally and specifically to you. Google Analytics cookies do not provide HapGen Education with any Personal Information.
ii) Google Display Advertising
Additionally, HapGen Education uses Google Analytics code that allows for certain forms of display advertising and other advanced features. Subject to change, the Google Display Advertising features HapGen Education currently uses are Remarketing, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting.
These features are used to advertise online; to allow third-party vendors, including Google, to show you advertising across the Internet; to allow HapGen Education and third-party vendors, including Google, to use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimize, and serve ads based on your past visits to the Website and to report how ad impressions, uses of ad services, and interactions with these ad impressions and ad services are related to visits to the Website. Data from Google's interest-based advertising or third-party audience data (such as age, gender, and interests) is also combined with Google Analytics to better understand the needs of HapGen Education users and to improve the Services.
You may opt out of such display advertising at any time by visiting your Google Ads Settings page or by installing and running the Google Analytics Opt-out Browser Add-on.
HapGen Education uses other third-party performance and remarketing cookies, and further information on those third-party cookies can be obtained by contact us.
HapGen Education may also use related technologies including web beacons, bugs, pixels, and software tokens in order to facilitate your use of the Services. Most notably, the Services use software tokens (stored securely on Siteground-controlled servers) in order to facilitate the logging in to and the functioning of both the Supported Platforms and Third-Party Apps.
Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. The Network Advertising Initiative has also developed a tool that may help you understand which third parties have currently enabled cookies for your browser and opt-out of those cookies. Further information can be found at https://www.networkadvertising.org/managing/opt_out.asp. Please note however that, by blocking or deleting cookies, you may not be able to take full advantage of the Website, Applications, Platforms, and/or Shop. If you do not want to receive tracking pixels, you will need to disable HTML images in your email client, and that may affect your ability to view images in other emails that you receive.
Except as provided in this Privacy Policy, HapGen Education does not divulge any Personal Information gathered via the Services (including Customer Content) to third parties.
Except as provided in this Privacy Policy, HapGen Education does not divulge any Personal Information gathered via the Services (including Customer Content) to third parties.
Notwithstanding anything in the Privacy Policy to the contrary, we may share any information we have collected about you or Customer Content:
Subject to obligations consistent with this Privacy Policy, we may also disclose information to our affiliates, agents, contractors, and service providers in order to facilitate the functioning of the Services or to perform tasks that are integral to the Services, such as processing transactions, fulfilling requests for information, or providing support services or other tasks, from time to time. Information may also be transferred from HapGen Education to the third parties in control of the Supported Platforms, but only to the extent required in order for the Services to function properly.
We use industry best practices to keep any information collected and/or transmitted to the Supported Platforms or Third-Party Apps secure. This includes the use of HTTPS with TLS (Transport Layer Security), which encrypts all transmitted data, and OAuth 2.0 protocols for authentication and data transfer to Supported Platforms and Third-Party Apps.
Certain Personal Information, most notably HapGen Education log-in details, is encrypted during transmission using TLS. Once validated within our system, passwords are deleted from our system. In addition, HapGen Education uses third-party vendors and hosting partners such as Siteground to provide the necessary hardware, software, networking, storage, and related technology required to run the Services. These vendors have been selected for their high standards of both physical and technological security, including ISO and SSAE16 certifications.
HapGen Education does not store credit card details on its servers. HapGen Education uses a PCI-DSS Compliant vendors, CCAvenue & PayPal, to process credit card transactions.
You should bear in mind that submission of information over the Internet is never entirely secure. We cannot guarantee the security of information you submit via the Services whilst it is in transit over the Internet and any such submission is at your own risk, and this risk is specifically disclaimed in our Terms.
If you are a Logged-in User, it is advisable that you logout of your account at the end of every session and not leave a logged-in account unattended for any period of time, particularly if you use a shared computer or device.
HapGen Education uses email as the primary mode of communications with our users. We want to respect your privacy by only sending emails of interest to you. You can manage your email preferences, such as opting-out or unsubscribing from emails sent by HapGen Education, by adjusting your preferences in your email settings. You may also opt out or unsubscribe from any future email communications from within a link provided in each email correspondence that we send you.
You can contact us to obtain a copy of the Personal Information held about you by us. This may be subject to a fee not exceeding any prescribed fee permitted by applicable law. You can also ask us to correct and, where relevant, erase that information. Please note that certain Personal Information may need to be retained by HapGen Education for a period of time following cancellation of your account where this is necessary for our legitimate business purposes or required or authorized by applicable law. As mentioned above you have a right to change your email preferences at any time.
If you have any questions about this Privacy Policy, please contact: [email protected]